Right of withdrawal

Right of withdrawal

Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

Right of withdrawal

The consumer or customer has the right to withdraw from this contract within fourteen days without giving reasons.

The cancellation period is fourteen days and begins from the day on which the customer or a third party named by him who is not the carrier takes possession of the last goods.

In order to exercise the right of withdrawal, the consumer or customer must inform us UrbanUnity GmbH, email: info@urbanwheelz.ch with a clear statement about the decision to withdraw from the contract.

In order to comply with the cancellation period, it is sufficient if the customer sends notification of the exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If the customer withdraws from this contract, we undertake to reimburse the customer all payments that we have received from the customer, including delivery costs, immediately and promptly from the day of notification of the withdrawal of this contract. For the repayment, we use the same payment method that the customer used in the original transaction, unless something different was expressly agreed with the customer. In no case will the customer be charged any fees for this repayment. We can refuse repayment until we have received the goods back and their condition corresponds to their original condition.

The customer must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which the customer informs us of the cancellation of this contract. The deadline is met if the customer sends the goods before the fourteen-day period has expired.

The customer bears the direct costs of returning the goods.

The customer is only liable for any loss in value of the goods if this loss in value is due to handling other than what is necessary to check the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely if it concerns contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal was removed after delivery.

Commercial purchases are excluded from the cancellation rights.

General information

  1. The customer should avoid damage and contamination of the goods. The goods should be returned in the original packaging, including all accessories and all packaging components. If necessary, protective outer packaging should be used. If the original packaging is no longer available, the customer should ensure adequate protection against transport damage with suitable packaging. Loss of value due to transport damage will be charged to the customer if this is confirmed by the supplier.

  2. In the event that the package is not accepted and is returned to us, a processing fee of 50 francs will be deducted from the refund.

  3. The customer should not return the goods freight forwarded.

  4. It should be noted that the points 1-3 mentioned are not a prerequisite for the effective exercise of the right of withdrawal by the customer.

Cancellation form

The customer must send the form in writing to info@urbanwheelz.ch within 14 days.

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*) / received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s)
  • Date

(*) Delete what is not applicable